Frequently Asked Questions

Q. What do you need at your first visit?

A. State or Federal Identification and $75.00 dollars for your visit

Q. How long will your first visit take?

A. Approximately 1-2 hours

Q. What if I have an allergy to medication?

A. If you have an allergy to Naloxone  or Suboxone, we require an observed adverse reaction report from a primary care provider or allergist before your visit. No exceptions.  If you have questions, please speak with a provider before your first visit at the clinic.


Q, What types of insurance do you accept?

A. Click here for our insurance information

Q. What types of payments do you accept?

A. We accept cash and most major credit and debit cards.  Sorry we do not accept personal checks and we do not accept pre-paid debit cards. 

Q, What are your office hours?

A. Click Here for our office hours

Q. Where is your clinic located?

A.  102 North Broadway St. in Johnson City TN 37601

Q. How do I make an appointment at your clinic?

A. We do not make appointments.  Anyone can come in at anytime that we're open without an appointment, except for Virginia Medicaid and TennCare patients. Click Here for Virginia Medicaid and TennCare information.

Q. Are you accepting new patients at your clinic?

A. Yes we are accepting new patients. 

Q. Do you offer Telehealth Services?

A. Yes. Click Here for more info.

Q. What diagnostic and testing do you have at your clinic?

A. Urinary drug screens

Q. Do you have a pharmacy at your clinic location?

A. No, we do not have a pharmacy at our clinic location.

A. Do you offer counseling?

A.Yes, we offer Case Management, Individual, Couples, Family Therapy Counseling and FREE Life Recovery Group counseling.

Q. What type of medical services do you offer?

A. See below

Substance Abuse Treatment

  • Buprenorphine Treatment

  • Alcohol Treatment

  • Smoking Cessation

  • Marijuana Cessation

  • Benzodiazepine Tapering

  • Detoxification service: NADA (acupuncture)

Counseling Services

  • Case Management

  • Individual, Couples and Family Therapy Counseling

All groups are cancelled effective Mar 17, 2020 until further notice

  • Life Recovery Groups - 30 minute group sessions

Telehealth Calls. Click Here for more info.

Q. Do you offer primary care services to both men and women?

A. Yes, adult men and women (must be 18 or older)

Q. What type of primary care services do you offer?

A. See below

  • Birth Control

  • Antibiotics

  • Hypertension

  • Diabetes

  • Obesity

  • Cholesterol

  • Referral for colonoscopy, sleep study

  • Asthma 

  • COPD

  • Erectile Dysfunction


Q. Do I need a referral to be seen at your clinic?

A. No, a referral is not need to be seen at our clinic.

Q. Does anyone at your clinic speak Spanish?

Q. ¿Alguien en su clínica habla español?

A. Yes,  Matthew Caffrey is fluent in Spanish, but is only available during Primary Care hours.

A. Sí, Matthew Caffrey es fluido en español, pero sólo está disponible durante las horas de atención primaria.

Q. Do provide emergency or after hours services at your clinic?

A. No,we do not provide emergency or after hour services. If you need immediate medical attention please visit the nearest emergency room or call 911.

Q. Do you have any inpatient services?

A. No, we are an outpatient clinic only and do not have any inpatient facilities


Matthew Caffrey M.D, M.P.H - Substance Abuse & Primary Care Services

Is the Physician on Tuesdays, Wednesdays, Thursdays and Saturdays

Alicia Caffrey, PhD, M.S. - Counseling Services

Dr. Tom Reach, MD - Medical Provider on Fridays and Sundays

Dr. Adam Love, PsyD, Psychologist on Thursdays and Sundays

  • Substance Abuse Treatment
  • Primary Care Services
  • Counseling Services
  • Telehealth Visits
  • Google+ DragonFly
  • Google+ DragonFly
Substance Abuse Treatment, Primary Care Services, Telehealth and Counseling Services

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