Frequently Asked Questions
Q. What do you need at your first visit?
A. State or Federal Identification and $75.00 dollars for your visit
Q. How long will your first visit take?
A. Approximately 1-2 hours
Q. What if I have an allergy to medication?
A. If you have an allergy to Naloxone or Suboxone, we require an observed adverse reaction report from a primary care provider or allergist before your visit. No exceptions. If you have questions, please speak with a provider before your first visit at the clinic.
Q, What types of insurance do you accept?
A. Click here for our insurance information
Q. What types of payments do you accept?
A. We accept cash and most major credit and debit cards. Sorry we do not accept personal checks and we do not accept pre-paid debit cards.
Q, What are your office hours?
A. Click Here for our office hours
Q. Where is your clinic located?
Q. How do I make an appointment at your clinic?
A. We do not make appointments. Anyone can come in at anytime that we're open without an appointment, except for Virginia Medicaid and TennCare patients. Click Here for Virginia Medicaid and TennCare information.
Q. Are you accepting new patients at your clinic?
A. Yes we are accepting new patients.
Q. Do you offer Telehealth Services?
Q. What diagnostic and testing do you have at your clinic?
A. Urinary drug screens
Q. Do you have a pharmacy at your clinic location?
A. No, we do not have a pharmacy at our clinic location.
A. Do you offer counseling?
A.Yes, we offer Case Management, Individual, Couples, Family Therapy Counseling and FREE Life Recovery Group counseling.
Q. What type of medical services do you offer?
A. See below
Substance Abuse Treatment
Detoxification service: NADA (acupuncture)
Individual, Couples and Family Therapy Counseling
All groups are cancelled effective Mar 17, 2020 until further notice
Life Recovery Groups - 30 minute group sessions
Q. Do you offer primary care services to both men and women?
A. Yes, adult men and women (must be 18 or older)
Q. What type of primary care services do you offer?
A. See below
Referral for colonoscopy, sleep study
Q. Do I need a referral to be seen at your clinic?
A. No, a referral is not need to be seen at our clinic.
Q. Does anyone at your clinic speak Spanish?
Q. ¿Alguien en su clínica habla español?
A. Yes, Matthew Caffrey is fluent in Spanish, but is only available during Primary Care hours.
A. Sí, Matthew Caffrey es fluido en español, pero sólo está disponible durante las horas de atención primaria.
Q. Do provide emergency or after hours services at your clinic?
A. No,we do not provide emergency or after hour services. If you need immediate medical attention please visit the nearest emergency room or call 911.
Q. Do you have any inpatient services?
A. No, we are an outpatient clinic only and do not have any inpatient facilities